We're here to help! Below are some frequently asked questions that might be of assistance, otherwise please email: Customer Care.
What Types of Payment Can I Use?
We accept all major credit cards such as Visa, MasterCard, Discover and American Express, as well as PayPal.
Where Do I Enter Coupon Codes?
You enter coupon codes in your Tote. You must have already added an item to your Tote before doing this. Click HERE for the link.
Was I Charged Twice?
Your credit card will only be charged once. If your bank account shows a double charge, what you are seeing is a pre-authorization – a common bank practice to ensure sufficient funds and account authenticity. This authorization process will clear typically within 48-72 hours, depending on your bank. Contact your bank for further assistance if necessary.
Please only click the "Place Order" button once to avoid multiple authorizations
Why Do I Get An Error Message During Checkout?
If you are receiving an error message during the checkout process there may be a problem with your credit card information, billing, and/or shipping address. Please review all information - the billing address should match what your bank has on file.
If you continue to get an error message and your information is correct, make sure you are using the latest version of your web browser. If the error continues, please contact Customer Care at: firstname.lastname@example.org
Can I Change My Order Or Add Another Item?
Unfortunately, we are unable to change the items in an order once the order has been placed. However, you may cancel an order at any point before it ships out. You can then place a new order for the correct item. To cancel your order, please contact Customer Care.
How Do I Cancel My Order?
You can cancel your order any time before the order ships by contacting Customer Care.
How Do I Know What Size To Choose?
Please refer to our Size Guide for general sizing information. Size guides are also accessible on each product page located under the "SIZE CHART" tab.
Can I Make A Return Or Exchange?
Yes, please refer to our Returns & Exchanges policy: Click Here.
How Will I Know That My Return Has Been Processed?
Most returns are processed within 48 hours of receipt, but may take longer.. Please allow our staff up to 7 business days, before inquiring. We do appreciate your patience and process items in the order in which they were received. We will notify you that your return has been processed via the email you provided when you purchased your item.
If you requested a refund, your bank may require additional days to process and post this transaction to your account once they have received the information from us.
When Will My Order Ship?
Please allow up to 48 business hours (excluding weekends and/or holidays) to process and ship your order. Shipping times may vary due to availability of merchandise.
You can check the status of your order at any time by logging into your Teeze Me account and clicking "Order Status". For more information on Order Status, Click Here.